Cancellation & Refund Policy

You can cancel at any time by emailing hello@tt2.ai from an account admin address, or through billing settings where available.

Cancellation takes effect at the end of your current monthly billing period. You keep full access until then, and you will not be charged again.

Subscription fees are paid monthly in advance and are not refunded for partial months, unused tokens, unused seats, or downgrades, unless required by law or agreed in writing.

If we materially fail to provide the service and do not fix the problem within 30 days of your written notice, you may terminate and we will refund prepaid fees for the remaining period.

Trials are free. They do not turn into a paid subscription unless you choose a plan, so there is nothing to cancel or refund at the end of a trial.

If you were charged twice or charged the wrong amount, contact hello@tt2.ai within 60 days of the charge. Once we confirm the error, we refund the difference to the original payment method, normally within 10 business days. Your bank may take a few more days to show it.

Questions about usage-based overage charges should be raised within 30 days of the invoice date.

Team Two is sold to businesses and organizations. The consumer right of withdrawal under the Swedish Distance Contracts Act (distansavtalslagen) and the EU Consumer Rights Directive does not apply. If you believe you bought as a consumer, contact us and we will sort it out.

Charges appear on card statements as TT2.AI. If you do not recognize a charge, contact hello@tt2.ai before opening a dispute with your bank; we can usually resolve it faster.

Billing questions: hello@tt2.ai.